A recent update to the ECCO system has removed the draft save function for personal case notes and support entries. This means you will no longer be able to save your work as a draft, close the form, and return to it later. To avoid losing any work, you will…
Winners will be in with a chance of being featured in the 2027 Creative Support calendar, our greetings cards or on other marketing materials. We are looking for all types of fantastic artwork, so please send us your paintings, drawings, sculptures, crochet, embroideries, photography or anything else you enjoy making.…
Immediate changes to the Deprivation of Liberty Safeguards (DoLS) have been brought into effect as of 2nd June 2026. Creative Support is working to update policies, training, guidance, and best practice documentation to reflect these changes, and will share any additional updates regarding DoLS in the coming months. What…
Congratulations to our latest round of Creative Stars winners! Our awards for the people we support celebrate the people who shine brightly and do wonderful things for each other. We have four exciting category winners, who will receive a badge, £30 Love2Shop voucher and a certificate. This month’s round of…
To support you to manage shift cover and enable you to process agency timesheets, we have created the following guidance documents. These provide important instructions for rota management, shift coverage, and handling agency timesheets. Please read and follow the guidelines to help minimise double bookings, late cancellations, and timesheet issues.…
We are currently receiving a very high volume of holiday proposals now we’re in the summer months. We really appreciate everyone using the system and supporting people to access these opportunities and would like to thank you for your continued efforts. With that said, we kindly ask that you follow…
Please note that there will be a period of downtime on Tuesday 28th July, 22:00 - 23:00, whilst ECCO is updated and we receive the latest updates. This should last no more than an hour and provides us with access to new features, fixes, and improvements to system functionality. …
The use of oxygen at home introduces serious safety risks, particularly in relation to smoking, vaping and exposure to other sources of heat or flammable material. Unsafe use and storage can lead to burn injuries, property damage, and loss of life. Where people we support receive oxygen therapy, staff must…
Creative People - Issue 8 out now! Click here to read online Thank you to everyone who took the time to share their truly inspirational and heart-warming stories in another fantastic edition of the staff magazine. This issue features lots of brilliant stories from staff across the country making…
We need to ensure that each property in our Extra Care services has a thermometer in place, where staff can check temperature levels, to ensure that we are monitoring and responding to the increasing heat levels. Managers of our Extra Care services can order individual thermometers for residents via our…
Join us at Stockport Pride! Sunday 26th July We are delighted to be the headline sponsor of Stockport Pride this year and we would love it if you joined us! We are so excited to once again be attending this important event, celebrating the diversity and inclusivity of the people…
Keeping track of training compliance across your team has just become easier. The Learning & Development Department has developed a Training Matrix Audit Tool to help you review learning records, identify gaps in compliance and gain a clearer picture of your team's training status. Using data downloaded from Learning…
Submit Your July Nominations Now! Our July nominations are open! Each month you can send in nominations for people we support, who you think deserve to be recognised. There will be an award winner for each category, and all nominees become Creative Stars and help to inspire others with their achievements! Our…
Thank you so much to everyone who submitted a We Care Award nomination. We are delighted to announce the winners of our latest round of awards, as chosen by our panel. These awards recognise the people and teams who personify our ‘We Care’ values (Welcoming, Empowering, Compassionate, Aspirational, Respectful, Effective) and have delivered positive outcomes.…
The Creative Support blog page provides an opportunity for staff and people we support to write blogs on topics that matter to them. Every so often, we will share a recap of blogs written over the past few weeks. Would you like to write a guest blog? Whether you want to discuss your…
Welcome to our 10th edition of the Equality, Diversity & Inclusion newsletter! When we published our very first EDI newsletter, our goal was to let people know we existed. Ten newsletter editions later, and that goal feels just as important. This newsletter has grown into something much bigger than we imagined.…
In 2026, we launched our first ever ‘Theme Team’, where people we support have the opportunity to share ideas and co-produce Creative Support’s annual theme for 2027. We hosted our first Zoom in March and are now planning our second session, where we’ll talk about our previous initiatives and…
Creative Academy is pleased to introduce our new Human Rights e-Learning course, designed to strengthen understanding and support best practice across our services. Human rights are everyone’s responsibility. Every person we support has the right to be treated with dignity, respect, fairness, and compassion. As care staff, we play a…
Congratulations to our latest round of Creative Stars winners! Our awards for the people we support celebrate the people who shine brightly and do wonderful things for each other. We have four exciting category winners, who will receive a badge, £30 Love2Shop voucher and a certificate. This month’s round of…
We are looking for Investors in People Champions across all Creative Support services and departments Come along to our July workshops to discover how you can become a Champion and support a positive workplace culture where colleagues feel valued, supported and empowered to succeed. To find out more information about Investors in…
