Customer care

We pride ourselves on providing an excellent service for our tenants and the people we support.

Housing Complaints

To make a complaint regarding housing provided by Creative Support, including issues relating to anti-social behaviour, you can submit a complaint in a number of ways:

Telephone: 0161 236 0829, asking for Housing Complaints Officer
Email: housing.complaints@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

The Housing Ombudsman Service published a new Complaint Handling Code for landlords in July 2020. Creative Support have self-assessed ourselves against the new code and can confirm that we are compliant.

Customer Care Complaints

To make a complaint unrelated to housing, you can use one of the following ways:

Telephone: 0161 236 0829, asking to speak to Customer Care.
Email: Customer.Care@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

Compliments

You can submit positive feedback and suggestions in a number of ways:

Telephone: 0161 236 0829, asking to speak to Customer Care.
Email: Customer.Care@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

Complaints, Compliments & Feedback Form

You can submit a complaint, compliment or feedback using the form below:

Complaints & Compliments Policy

A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below. A large print version is also available.

Complaints and Compliments Policy – Easy Read

Confidentiality and Privacy

Feedback received via any of the above means is handled according to our Data Protection policy:

Information is only visible to staff on a need-to-know basis in line with GDPR.