Customer care

Customer care

We pride ourselves on providing an excellent service for our tenants and the people we support but we’re always keen to hear suggestions from our service users and their families and from our staff and partners.

We would love to hear your feedback about our services. All of your feedback is regularly reported to our Board of Executives as actions for learning. You can give us feedback in a number of ways:

Telephone: 0161 236 0829, asking for Daniel Powell, Customer Experience Lead
Email: Customer.Care@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below:

Complaints and Compliments Policy
Complaints and Compliments Policy – Easy Read

Housing Complaints

The Housing Ombudsman Service published a new Complaint Handling Code for landlords in July 2020.

Creative Support have self-assessed ourselves against the new code and can confirm that we are compliant.

You can give us feedback in a number of ways:

Telephone: 0161 236 0829, asking for Anita Graves, Housing Complaints Officer
Email: housingcomplaints@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below:

Housing Complaints and Compliments Policy and Procedures
Housing Complaints and Compliments Policy and Procedures – Large Print

Confidentiality and Privacy

Feedback received via any of the above means is handled according to our Data Protection policy below:

DATA PROTECTION AND INFORMATION GOVERNANCE policy

Information is only visible to staff on a need-to-know basis in line with GDPR.

Please use the form below to give feedback. You may also give feedback via a printable feedback form here