Customer care

We pride ourselves on providing an excellent service for our tenants and the people we support.

Housing Complaints

To make a complaint regarding housing provided by Creative Support, including issues relating to anti-social behaviour, you can submit a complaint in a number of ways:

Telephone: 0161 236 0829, asking for Housing Complaints Officer
Email: housing.complaints@creativesupport.co.uk
Webform: Via the form at the bottom of this page
In person: to staff at your local service.

The Housing Ombudsman Service published a new Complaint Handling Code in February 2024. Creative Support have self-assessed ourselves against the new code and can confirm that we are compliant. Our self-assessment can be found here.

• Annual Complaints Performance and Service Improvement Report 2026
• Annual Complaints Performance and Service Improvement Report 2026 – Board Response
• Housing Complaints and Compliments Policy
• Housing Complaints and Compliments Policy – Large Print Version

Customer Care – Complaints, Compliments or Feedback

To suggest a feedback, pay us a compliment or to make a complaint (unrelated to housing), you can use one of the following ways:

Online: Feedback Form
Telephone: 0161 236 0829 (ask for Customer Care)
Email: customer.care@creativesupport.co.uk
In person: to staff at your local service.

A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below.

• Complaints and Compliments Policy
• Complaints and Compliments Policy – Easy Read Version
• Customer Care Policy

Confidentiality and Privacy

Feedback received via any of the above means is handled according to our Data Protection policy:

• Data Protection & Information Governance Policy

Information is only visible to staff on a need-to-know basis in line with GDPR.