Service Administration Officer

Job Reference: 53792
Posted: Tuesday 7th June 2022
Closing Date: Thursday 30th June 2022
Up to £24,000 pa based on qualifications and experience
Archway, London

An exciting opportunity has arisen to join our not-for-profit organisation as a Service Administration Officer. We are seeking a Graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient and responsive administration support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. You will also work closely with the Service Director (London Services) in line with the needs of the organisation. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit/health and social care sector.

We are looking for a proactive individual to join our expanding London team, providing administrative and operational support to our services across 7 different areas in London and Essex. The successful candidate will be based in North London (Archway) and will occasionally travel to other parts of London to support our services as needed. Duties will include (but are not limited to):
• Prioritising all requests from the Service Director.
• Maintaining the registered office in line with CQC standards including creating and updating staff files and documentation.
• Supporting with all aspects of recruitment and interviewing potential candidates.
• Assisting Registered Managers with additional administration support during and prior to CQC and Local Authority inspections.
• Completing minutes at a variety of different meetings (including HR investigations and disciplinary hearings).
• Assisting in setting up local training facilities.
• Getting involved in client activities when required.
• Ensuring the Archway office is kept organised and presentable at all times.

An approachable manner as well as excellent customer care skills and professionalism is essential. You must have a warm and helpful telephone manner and the ability to take detailed messages and signpost individuals to the appropriate people. The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are essential. You will enjoy working as a team as well as using your initiative and working independently.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not-for-profit sector in this fulfilling and varied role. This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day. Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.

We welcome the opportunity to have a chat about the role so please contact Mahip Singh, Service Director on 07815 518 847 or email

We would encourage you to apply to us even if you have not yet had your COVID 19 vaccine. You will be required to have your first COVID 19 vaccine prior to your interview and your second vaccine before you start work with us. This time will be used to complete post interview recruitment checks.

Application Instructions:

In order to apply, please read the job description and then complete the online application form using the links above.

You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

If you require any advice on completing your application form, please call us on 0161 236 0829.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Investors in People | Silver     Investing in Volunteers | Silver     Stonewall Diversity Champion       Skills for Care endorsed provider    Disability Confident Committed