Business Support Officer

An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output.

You will provide efficient support to services dedicated to supporting adults with Learning Disabilities and or Mental Health Diagnosis with a range of support needs. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit health and social care sector.

We are looking for an individual with initiative and a can-do attitude to join our expanding North East team, providing administrative and operational support to our services across the North East. The successful candidate will travel to support our services across the North East as needed, and will have an office base in Stockton-on-Tees.

Duties will include (but are not limited to):

• Provide routine administrative support to our busy services
• Conduct themed audits within services
• Supporting with our recruitment and retention strategy.
• Assisting the management team with deployment of relief staff and monitoring agency usage against local and national KPI’s
• Undertaking monitoring and checks to ensure all commissioned hours are delivered and services are working within their budget.
• Develop and maintain accurate data relating to client provision to ensure invoicing is correct.
• Helping to set up new services
• Assisting the management team with oversight of new starters.
• Supporting the senior management team with the oversight of voids within properties.
• Maintaining incident, Safeguarding and CQC reporting oversight and analysis
• Supporting the setup of new student placements.

An approachable and warm manner, along with excellent customer care skills is essential.  The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are necessary to succeed in this role. You will enjoy working as a team as well as using your initiative and working independently.

This role will suit someone with resilience and enthusiasm who relishes a new challenge each day. Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.