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Advice and Support

Our Service Standards

Creative Support makes the following commitments to all our tenants

To provide excellent quality housing with a responsive repairs service
To provide the highest standard of service possible with the resources available
To have courteous and well-trained staff who provide effective customer service
To provide information in plain language
To respect tenants rights to privacy and confidentiality
To ensure staff and contractors conduct themselves well in your home
To provide safe homes, for example by ensuring that gas safety checks are carried out on time
To encourage feedback and involvement from tenants
To acknowledge complaints within three working days and to respond to complaints in line with our Complaints Policy

Advice and Support

We are here to help you. If you need to contact us then please follow these simple steps to make sure you get the help you want.

First speak with a local member of staff as they may be able to help directly.

If staff are unable to help on site, they can contact Head Office and be asked to be put through the right department.

If you feel like your issue isn’t being dealt with by local staff you can contact Head Office directly and they can help put you through to the right department 0161 236 0829

Listed below are some FAQs to help you and your staff be put through to the right department.

faq

frequently asked
questions

I want to make a general enquiry

Contact Department: Head Office

I want to talk to someone about my tenancy

Contact Department: Housing Team

I want to pay my rent

Contact Department: Housing Team

I want to talk to someone about Housing Benefit

Contact Department: Housing Team

I want to talk to someone about ASB

Contact Department: Housing Team

I want to report a repair

Contact Department: Repairs Team

I think my toilet might be broken

Contact Department: Repairs Team

My heating isn’t working

Contact Department: Repairs Team

I want to talk to someone about new furniture

Contact Department: Property Management Team

I want to talk to someone about decorating

Contact Department: Property Management Team

I want to tell someone a service isn’t being provided

Contact Department: Property Management Team

I want to talk to someone about a health and safety issue where I live

Contact Department: Health and Safety Team

I want to talk to someone about fire safety

Contact Department: Health and Safety Team

I have a compliment I want to pass on

Contact Department: Customer Care Team

I am not happy about the service I have received

Contact Department: Customer Care Team

I want some advice about welfare benefits I might be entitled to

Contact Department: Welfare Rights and Appointeeship Team

I want some advice about budgeting

Contact Department: Welfare Rights and Appointeeship Team

I have an appointee at Head Office I want to speak to

Contact Department: Welfare Rights and Appointeeship Team

I want to talk to someone about some training I could go on as a service user

Contact Department: Training Team 0161 238 7664

I want to check the date and time of my training

Contact Department: Training Team 0161 238 7664

I am worried that staff aren’t looking after my money properly

Contact Department: Internal Audit Team

I am worried that financial procedures aren’t being followed where I live

Contact Department: Internal Audit Team

I want to pay for an invoice Creative Support has sent me

Contact Department: Finance Team

I don’t think the invoice Creative Support sent me is correct

Contact Department: Finance Team

I want to set up a payment plan for a recharge I have

Contact Department: Finance Team

I don’t feel like staff are treating me with dignity and respect

Contact: Code Red

code.red@creativesupport.co.uk

0161 238 7657