Customer care

Customer care

We pride ourselves on providing an excellent service for our tenants and the people we support but we’re always keen to hear suggestions from our service users and their families and from our staff and partners.

We would love to hear your feedback about our services. All of your comments are recorded and sent to service managers. Please email to tell us about your experience of Creative Support

If something isn’t right we want to hear about that, too. A copy of Creative Support’s Complaints & Compliments Policy is available to download from the links below:

Complaints and Compliments Policy
Complaints and Compliments Policy – Easy Read
Housing Complaints and Compliments Policy and Procedures
Housing Complaints and Compliments Policy and Procedures – Large Print

If you wish to discuss a concern with a member of staff please contact our Complaints Case Manager, Daniel Powell on 0161 236 0829 or complete the form below.

Confidentiality and Privacy

The complaints form below uses a system provided to us by The system is fully encrypted using a technology called SSL. This means that when you fill out the form and submit it, the information is sent and kept in a secure manner and will remain confidential.

Only authorised Creative Support personnel will be able to view the information sent via this form.