Coronavirus (COVID-19)

Coronavirus (COVID-19)

For Creative Support the welfare and health of our service users, staff and any third-party workers are our highest priority and we will continue to follow Public Health England and NHS advice. As part of this we are in the process of reviewing and rolling out our services business continuity plans including loss of staffing and supply chains; promoted the NHS handwashing guidance and all staff will have received guidance on COVID-19 via our internal systems by 13/03/2020. All Creative Support managers have already received operational guidance on managing COVID-19 in residential and social care situations. We continue to monitor the situation closely.

If you are having difficulty getting through to 111 over the phone, there is also an online Coronavirus 111 portal at

If you have any queries please address these through

Business Continuity Planning Policy (March 2020 – COVID-19 update)

New rules on staying alert and safe (easy read)

Covid-19 Testing Information

Coronavirus COVID-19: what you need to know (Public Health England)

Advice about the Coronavirus (easy read)

Help Pack – Grants, funds and resources guide

MCA DoLS Guidance Coronavirus Pandemic

Service User Letter

Service User Letter – easy read


Coronavirus Rules for May to June Poster

Coronavirus Shielding Poster

Coronavirus Face Masks Poster

Service and Office Visitor Poster

Coronavirus Poster Photosymbols

Preventing Spread of Infection (Coronavirus) Poster

PPE Poster

Volunteer Driver Letters 

Many staff members are having to make other arrangements for getting to work due to impacts on public transport, this could include a family member driving staff to and from work or to a transport station. Due to the current restrictions in place, we have prepared a letter template to confirm that the person driving is facilitating a key worker to get to and from work.

Creative Support Driver Confirmation Letter – Head Office

Creative Support Driver Confirmation Letter – Local Template

Useful Documents

There are lots of resources available from a number of sources which we feel may help support you and your service users at this time.

Impact of Social Isolation on Vulnerable Adults (Safeguarding Adults Board)

Helping each other to cope with the stress of COVID19 (Stockport Council)

Easy Read Guide to staying at home and away from others (Easy Read Guide)

Stay Safe and Connected Service User Pack (Creative Support)

Prime Ministers Letter to the Nation in Easy Read

Alzheimer’s and Dementia information regarding Covid 19 (Alzheimer’s society)

‘About Your Support video’  – This video talks about different kinds of support and how the outbreak and subsequent social distancing measures could affect them.  It also talks about what to do if you, someone you live with or your supporter is ill. (The NWTDT Board)

Guidance and updates: Highest Clinical Risk patients (NHS)

Guidance and updates: At risk patients (NHS)

NHS helpline set up for all frontline care staff (including social care). Set up by Headspace, Unmind and Big Health. 0300 131 7000, or text FRONTLINE to 85258

Advice for supporting yourself and colleagues in isolation

Bereavement resources from

Workforce guidance to ensure safety during  the outbreak (published 8th April)

CQC working with DoHSC to book staff testing through the national testing centre

Link to all government published guidance for social care sector

Creative Support Staff – Please log into the staff area to access the corporate staff policy on coronavirus.