Regional Manager

Do you have proven leadership skills, a strong work ethic and a passion for quality? We are seeking a Regional Manager with the expertise, commitment and values to make a real and positive difference to the lives of older people with care and support needs.

We need a well-organised, professional and proactive Regional Manager to lead and manage the delivery of high quality care and support to people living in Extra Care services. You will be dedicated to the delivery of person-centred services which enable people to enjoy a great quality of life. You will be professional and accountable with excellent verbal and written communication skills. You will have the experience and credibility to be able to provide direction, guidance and support to our present team of 4-6 Registered Managers and other senior staff in services across Harrow, Brent and Slough. You will be able to develop and sustain positive and trusting relationships with local authority commissioners, partner housing providers, professionals and other agencies.

You will have experience and skills in contract management, quality assurance and performance management. You will demonstrate a commitment to re-enablement principles and be able to lead staff to provide care and support which promotes dignity, wellbeing and independence.  You will foster a warm and inclusive atmosphere in services and must promote a responsive, person-centred culture and excellent customer care. Your busy, varied and responsible role will involve:

• Contract management and compliance
• All aspects of quality assurance and monitoring
• Driving service improvements
• Ensuring provision of varied and vibrant activities at all services
• Producing reports and collating data against KPIs
• Performance management of the Registered Managers/Senior Team
• Recruitment and selection of staff
• Disciplinary and grievance management
• Investigation and follow up of concerns, complaints and suggestions
• Assessment and allocation of new service users
• Partnership working

In order to undertake this responsible role you will need to have a relevant health or social care qualification and to have at least 4 years supervisory/management experience in health or social care services involving the care and support of older people and adults with a range of support needs. A knowledge and understanding of dementia and common health related needs will be very helpful. In return we will support you with your ongoing professional development, including practitioner and management training.

The successful applicant will be based in Harrow/Brent and travel as needed to provide oversight to these Extra Care Services. It will therefore be helpful if the applicant lives within easy commuting distance of these areas (Harrow, Brent or Slough). It is envisaged that in the fullness of time the role will expand to cover other contracts in London and the wider South of England.

Please feel free to contact Mahip Singh, Service Director via email mahip.singh@creativesupport.co.uk or telephone 07815 518 847 to discuss this rewarding role.

Creative Support is a nationwide not-for-profit organisation which provides high quality, person-centred support to older people and adults with a learning disability, physical disabilities and mental health needs. The support we offer is tailored to the individual, and promotes their independence and community engagement. Creative Support is an Investor in People organisation which employs a diverse team of over 500 well-supported staff in the London area to deliver excellent services.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We would encourage candidates to apply to this post as soon as possible. If we receive a large number of applications we may process these prior to the deadline.