Crisis and Recovery Practitioner

Job Reference: 71831
Posted: Thursday 11th July 2024
Closing Date: Wednesday 31st July 2024
up to £13.90 per hour
Liverpool, Merseyside

Creative Support, a not-for-profit provider of social care services, is pleased to be working in partnership with Liverpool City Council to provide a new night time crisis prevention service for individuals with a mental illness in Liverpool City Centre. The service will provide a safe and secure environment for individuals at risk of reaching crisis point within their mental health. It will operate from 6pm, 7 days a week, 365 days a year, and the sole purpose of the service is to reduce individuals being hospitalised, and dependency on A&E departments and police resources. This will be a social model of support with staff team expected to utilise appropriate de-escalation and support techniques whilst promoting clients abilities to manage their own coping strategies.


As the Crisis and Recovery Practitioner you will support the Crisis and Recovery Manager to lead and coordinate the support service. You will be responsible for the supervision and management of Crisis and Recovery Workers within the service. You will be responsible for ensuring the effective and consistent delivery of the service. You will work with our commissioners, senior colleagues and other key stakeholders to ensure the service provides value for money and achieves key outcomes as part of the commissioning standards and key performance indicators. You will be an effective operational manager, with a track record in robust staff performance management, financial management and contract management.


You will ensure that the service provided is responsive to the needs and preferences of service users and you will work the senior staff team to develop partnerships with the other service providers, external agencies, services and community groups that will be beneficial to the emotional, physical and financial wellbeing of the people we support.


As a manager you must have a professional approach with the ability to supervise, coach and guide the staff team to deliver a consistently personalised service. You will need excellent written and verbal communication skills and you will be fully IT literate. A relevant social care qualification is desirable and experience within a community-based support service is essential. You will have the ability to maintain excellent records and meet monitoring requirements as set out by the Council.


Vacancy Reference Number: 71831

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number


Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.


We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.


We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme.


Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV’s as a method of application.

A list of all roles available can be located at:

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

For role or application queries please email

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Investors in People | Silver     Investing in Volunteers | Silver     Stonewall Diversity Champion       Skills for Care endorsed provider    Disability Confident Committed