Business Support Officer

Job Reference: 74822
Posted: Wednesday 5th June 2024
Closing Date: Monday 24th June 2024
Up to £29,000 per annum based on qualifications and experience
Camden, London

An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output.


You will provide efficient support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs. You will have the opportunity to work closely with the Service Director, who has oversight of all our services in London and Essex. An excellent standard of verbal and written English is essential as well as an interest in working in the not-for-profit health and social care sector.


We are looking for an individual with gumption and a can-do attitude to join our expanding London team, providing administrative and operational support to our services across 9 different boroughs in London and Essex. The successful candidate will be based in North London (Archway) and will occasionally travel to other parts of London/Essex to support our services as needed. Duties will include (but are not limited to):


  • Undertaking rota checks to ensure all commissioned hours are delivered
  • Monitoring overtime for staff
  • Complete invoicing schedules for the finance team to reflect frontline delivery
  • Monitoring financial performance of services against budgets
  • Planning and supporting interviews
  • Working with the Recruitment Team to ensure roles are advertised
  • Writing job packs and adverts to fill vacancies
  • Monitoring agency expenditure against local and national KPI’s
  • Working with our central Bank Team to agree agency bookings
  • Helping to set up new services


An approachable and warm manner, along with excellent customer care skills is essential.  The role requires an individual with excellent attention to detail as well as the ability to multi-task to complete competing deadlines. The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are necessary to succeed in this role. You will enjoy working as a team as well as using your initiative and working independently.


This role will suit someone with resilience and enthusiasm who relishes a new challenge each day. Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high quality care through a well-established and supported local work force.


We welcome the opportunity to have a chat about the role so please contact Mahip Singh, Service Director on 07815 518 847 or email



Benefits of working with Creative Support:

We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.


Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.


We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.


We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.

Application Instructions:

To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CV’s as a method of application.

A list of all roles available can be located at:

Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications.

For role or application queries please email

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

Investors in People | Silver     Investing in Volunteers | Silver     Stonewall Diversity Champion       Skills for Care endorsed provider    Disability Confident Committed