Code Red

Code Red – Frequently Asked Questions

Q: What is ‘Code RED’?
A: Code RED is a reporting procedure which all staff can use to report any concerns they feel may be detrimental to a client’s care or support. This can be completely anonymous.

Q: Why is it called Code RED?
A: The acronym RED stands for: Responsibility, Escalation, Duty of Care

Q: If I use the Code RED to report a concern that turns not to be a safeguarding issue, will this have a negative effect on me?
A: No not at all, we are pleased you care enough to call. Please explain as much as you can about the situation and why you are concerned. A manager will take a view and they will see what action should be taken, there could be the action happening already but at least you have checked it out.

Q: Is Code RED the same as safeguarding?
A: No safeguarding processes are still firmly in place and need to be followed as does whistleblowing. The importance of Code RED is acting on your duty of care, we are asking staff to always say something if they have concerns that they don’t think are being dealt with.

Q: If I suspect that someone might be being abused or mistreated or just being taken advantage of, what do I do?
A: You should escalate this to safeguarding in the usual way, if you don’t think you are the one to do this or if this conflicts with other opinions in the team or with management members but you still have concerns then you can call the ‘Code RED’ number or email Code RED and report it – this can be done anonymously.

Q: Is Code RED the same as whistleblowing?
A: There are similarities but no whistleblowing is usually anonymous and can be external. Code RED is an internal campaign that invites all staff to act on their professional concerns and also to escalate issues for a second opinion/action by an internal manager.

Q: What happens after I call ‘Code Red’?
A: It will be escalated to a manager who will take responsibility. If you want to hear back about the outcome tell us that and tell us how to contact you,

Q: What do I do if a care plan clearly states 1:1 support when a service user goes out and there are not enough staff on duty at the point that the service user does want to go out?
A: You say it to your manager locally, if you don’t think this is being listened to you can Code RED. By phone or email. Most often Local management are the best way to resolve issues like this but if you want a second opinion you can Code RED.

Q: What happens if my decision (eg to impose some sort of constraint like preventing a service user from going out) conflicts with what a Social Worker is saying should be allowed?
A: You say this to your manager, you record your concerns locally in the summaries of works or communication book or raise this at a staff team meeting. There may be more to the decision than you are aware of and you may learn more through raising this locally (at service level). If you have raised it and you are not content then please Code RED and this can be independently checked.

Q: Is Code RED an action against the local management decision?
A: No, Code RED is a good practice campaign about the responsibility of every individual in Creative Support to act. The campaign is intended to support our local staff and managers and Code RED is to be used to complement and possibly check out local action being taken. Local managers will likely be involved in resolving and working through issues.

Q: I am concerned that staff may not be following one of our client’s care plans, what should I do?
A: You say it to your manager locally, if you don’t think this is being listened to you can Code RED. By phone or email (code.red@creativesupport.co.uk or phone 0161 238 7657). Most often Local management are the best way to resolve issues like this but if you want a second opinion you can Code RED.

You can raise a code red by emailing code.red@creativesupport.co.uk or calling 0161 238 7657

Campaign Posters

Code-Red-Ellie

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Code-Red-James

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Code-Red-Bolade

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