Creative Support has a lot of experience of working in partnership with stakeholders to achieve valued outcomes for individuals and services.
We are experienced in communicating, engaging and working positively with individuals and organisations such as service users, carers, families, advocates, all members of the multi-disciplinary team, housing providers, employment services, i.e., Job Centre Plus, Learn Direct, local educational and vocational providers, other independent providers of services, health services, clinical teams, commissioning and procurement services, voluntary sector groups, community groups and societies and members of the local community.
We work hard to establish and maintain positive working relationships with all stakeholders to provide an all round quality service. We achieve this by having strong, visible management structures and working in a warm, friendly, accountable and professional way.
At Creative Support we deliver our services with a problem solving and “can do” approach. We recognise that issues such as limited time and resources can get in the way of effective partnership working and of reaching desired service outcomes and we work to overcome this and assure the quality of our services by:
- Having shared values and a vision for the service
- Pooling and maximising resources
- Having in place clear desired outcomes and expectations for the service, with the commitment to meet and exceed them
- Working to the service specification and contract
- Making the most of all resources – providing Best Value and Added Value
- Having accountable and transparent line management systems
- Having accountable and transparent contact management procedures in place
- Positively engaging with internal and external quality monitoring procedures (for example, CSCI and Creative support’s internal quality audit system)
- Having a culture of continuous improvement
- Having open lines of communication and engagement with partner agencies and all stakeholders
- Working collaboratively in overcoming issues and meeting the needs of individuals
Working with Families
When working with families we make sure that they are included in the development and planning of services and where appropriate are actively included in an individual’s support planning. Within a service, we make sure that family members understand the structure of the service and can communicate openly with staff and express their views and feelings about the service; have named contacts for senior staff; have background information on the organisation and understand how to give feedback and have a voice. Staff are trained to work positively with families and carers and see the benefits of working together. Creative Support understands that families can face many problems and challenges and we provide a sensitive, supportive service at all times. Creative Support believes that families can also contribute to training and that the support and commitment of families can be crucial in enabling service users to achieve independence, choice and inclusion.