Outcomes for People we Support

Creative Support is committed to an approach and philosophy that enables service users to achieve the following:

Be healthy
We promote health and wellbeing as a key theme within support planning and person centred planning. All service users have detailed Health Action Plans to ensure that their health needs are met.

Within our services there is an emphasis on healthy living, eating, exercise and health promotion to enable service users to improve their physical and mental wellbeing and to manage their own healthcare needs as fully as possible. For example, in Sandwell our service users are encouraged to get involved with an allotment provided by the British Trust for Conservation Volunteers (BTCV) – for more details, click here. Staff are trained in effectively promoting health and well-being.

Service users are supported to access all of the health care resources available to them and to receive a level of proactive and preventative healthcare which is as good as or better than that enjoyed by the general population.

Where a service user requires support with personal care this is delivered in such a way as to protect and promote their dignity whilst also maximising their independence wherever possible.

We support service users to participate in health improvement programmes, both within the community and Creative Support – our most successful of which is our smoking cessation programme, I Quit. This is a 13 week programme open to staff and service users. With the help of their Support Workers or someone else close to them a number of service users have now successfully quit and received the £130 bonus and letter of congratulation. If you want some inspiration to stop smoking, click here, to read one of our service user’s accounts of how she managed to quit and how it has improved her life.

Creative Support produces a Health and Wellbeing Newsletter that is distributed to all our projects and can be found in the News, Events and Achievements section of this website.

Stay safe
Creative Support is committed to delivering its services in a manner which promotes the safety and security of service users at all times. We have a comprehensive Protection of Vulnerable Adults Policy and a Whistleblowing Policy which underpins our commitment to ensuring the wellbeing and safety of all individuals.

We believe in a positive approach to risk taking whereby people can experience important opportunities for personal development whilst also being kept safe from harm in accordance with our duty of care.

Enjoy and achieve
At Creative Support we are committed to delivering our services in ways that promote both enjoyment and achievement for the people that we support. We support people to have access to leisure, social activities, life long learning and to universal public and commercial services and work in partnership with other agencies and service to achieve this.

Make a positive contribution
We are committed to ensuring that all individuals are able to make positive contributions both within their own lives and within their local communities.

Our services are characterised by a high level of service user involvement. User involvement adds value our services and provides an essential resource in terms of peer support for other service users.

Service users are involved in the design, planning and delivery of our services. Activities include:

  • Activities in community settings
  • Activities, sessions and groups within Day services
  • Developing support networks
  • Involvement in the promotion of the service
  • Staff recruitment and training
  • Involvement with designing and updating policies and procedures
  • Involvement on Partnership Boards
  • Leadership and Governance forums
  • Involvement in the promotion of mental health awareness and destigmatisation
  • The creation of links with wider community resources
  • Developing a local business plan
  • Organisation of events

We aim to build on service users existing skills and interests and utilise the resources to develop these with the support of other stakeholder, such as carers, families and peer groups. 

Achieve economic well-being
We believe it is essential for the people we support to have access to income and resources sufficient for a good diet, accommodation and participation in family and community life. It is also important that people can meet costs arising from individual needs that they may have.

We support service users to effectively budget their finances where this is an identified need and our Supported Housing Team can provide expert advice and support in this area.

“Since I started receiving support from Creative Support it has given me a lot of confidence and self belief in my life, which before I thought was going nowhere. I felt all alone and isolated with no one to talk to and feeling vulnerable and lacking trust in people.

Since Creative Support started its support, it has altered my life in ways in which I never thought could happen and I thank the company and the company’s workers for their kindness and integrity, for its support to get my life back on track. I will always be in their debt and gratitude and hope it may continue.”

Keith, Service User, Durham