Key Details

Company name:  Creative Support Ltd
Registered office:  5th Floor, Dale House, 35 Dale Street, Manchester, M1 2HF
Status: Industrial and Provident Society with charitable status (regulated by the FSA)
Date first registered: 1st August 1991 as the Manchester Housing Consortium
Registration number: 27440R
Name change:  Name changed to Creative Support Ltd on 24th February 1994

MANAGEMENT COMMITTEE

Chair:
Martin Igoe MBE

Chief Executive & Company Secretary:
Anna Lunts

Committee Members:
Kashif Ali
Pauline Ambrey
Jane Andrews
Stephen Carney
Roger Hutchings
Mohamed Jogi
Darrell Johnson
David Nussey
Seona Owtram
Durani Rapozo
John Rodgers
Paula Ryan

Secretary to the Management Committee:
Lorraine Gainsborough: lorraine.gainsborough@creativesupport.co.uk

CORE MANAGEMENT TEAM
Julie Cooke, Service Director
Debbie Craddock, Service Director
Charlie Culshaw, Service Director
Sarah Dimelow, Service Director
Chris Hindle, Service Director
Emma Knight, Service Director
Colette Leigh, Service Director
Debbie Nutt, Service Director

Michelle Knowles, Finance Manager
Nicola Surman, Supported Housing Manager
Steven Bowyer, IT Manager

AREA MANAGERS
Sarah Ellis: Bury, East Lancashire, Rochdale and North Manchester (on maternity leave)
Neelam Johal: Sandwell, Birmingham and Stoke Mental Health Services
Claire Lumb: North Lincolnshire, Stoke Home Care and South Manchester Learning Disability Services
Neil Maguire: Blackpool, Fleetwood, Morecambe, Chorley and Leyland, Blackburn and East Lancashire
Thandi Murambiwa: Bedfordshire and the South East
Alec Parkinson: St Helens, Halton, Liverpool and Warrington
Denise Rabbetts: North East
Lorraine Walker: Tameside Mental Health Services

SERVICE MANAGERS
Cheryl Ashton: Manchester Supported Housing
Erika Bowling: Manchester Community Services
Clare Catterall: Tameside Learning Disability Services
Lucy Chapman: North East Mental Health Services
Geraldine Condon: Blackburn and East Lancashire Learning Disability Services
Cath Cudworth: Tameside Mental Health Services
Rachel Cullingham: West Berkshire
Chris Dunne: Stoke-on-Trent and Staffordshire Learning Disability Services
Zetta Edwards: Salford Learning Disability Services
Amy Gillam: Pelham House, West Berkshire
Liz Harrison: Sandwell, Birmingham and Dudley
Michala Kerton: Tameside Intensive Support Service
Debbie Kramer: Derby and Leicester Learning Disability Services
Gina Menzies: Chorley and Leyland
Julie Mills: Wolverhampton, Telford and Shropshire
Shaun Sayed: Trafford and Manchester Mental Health Services
Mahip Singh: Windsor and Maidenhead Learning Disability Services
Mike Strong: Camden and Barnet Learning Disability Services
Tracey Wallbanks: Stoke Domiciliary Service
Jean Walker: North Lincolnshire Learning Disability Services and Mental Health Services

PRINCIPAL ACTIVITIES
Creative Support provides high quality care and support services for people with learning disabilities, mental health needs and complex needs. Our principal areas of activity are:

  • Floating Support and Supporting People Services
  • Community & Outreach Support
  • Home Care Services
  • Supported Housing
  • Supported Living
  • Residential Rehabilitation Services
  • Day Services and Activities
  • Extra Care Services in Sheltered Housing
  • BME (Black and Minority Ethnic) Services
  • Referral and Advice Services

QUALITY ASSURANCE
Many of our services are registered under the CQC (Care Quality Commission, formerly CSCI – Commission for Social Care Inspection) as domiciliary care services or residential care homes.

Creative Support provides many services which receive Supporting People funding. We are accredited to provide Supporting People services in 24 local authorities. All of our Supporting People funded services work within the Quality Assessment Framework (QAF) and have been inspected in relation to the QAF core standards.  We have consistently reached a high grading in the QAF core objectives.

We have been an Investors in People organisation since 1996 in recognition of our commitment to training and development, business planning, and effective communication with employees.

We are a member of the British Quality Foundation and aim for continuous improvement.

We respond proactively to all complaints and suggestions. Our Quality and Complaints Manager is Jenny Lovett: jenny.lovett@creativesupport.co.uk Our Complaints Officer is Karen Hampson: karen.hampson@creativesupport.co.uk

HEALTH AND SAFETY
Following a full assessment of our Health and Safety practices and procedures, in November 2008 we became a ‘CHAS registered contractor’ under the Contractors Health & Safety (CHAS) Assessment Scheme.

MEMBERSHIP
We are members of many networks and local, regional and national organisations and societies, including:

ACEVO (Association of Chief Executives of Voluntary Organisations)
Anne Craft Trust
ASL (Association of Supported Living)
BILD (British Institute of Learning Disabilities)
British Quality Foundation
British Safety Council
ECA (Electrical Contractors Association)
Mencap
Mind (National Association for Mental Health)
NACRO (National Association for the Care and Resettlement of Offenders)
National Autistic Society
NCVO (National Council for Voluntary Organisations)
National Housing Federation
RoSPA (Royal Society for the Prevention of Accidents)