Support Coordinator (Job Ref: 23137)

Position Categories: Full Time, Mental Health, new, North West

Location: Whalley Range, Manchester

Salary: Up to £19,847 per annum dependent on experience and qualifications

Closing Date: 04 October 2018

Other Job Ref Numbers: 23137RED, 23137JCP, 23137GWO, 23137CRJ

Short Job Description:

We are looking for a Support Coordinator to assist in the operational management of our mental health service in Whalley Range, Manchester.

The role involves ensuring that tenants receive person centred support which enables them to enjoy a fulfilling and valued life, to participate in the community and develop their abilities as fully as possible. You will provide respectful emotional and practical support to people with mental health needs living at the service. You will also support and supervise staff and deploy staff resources effectively to meet the needs of the service and liaise effectively with involved professionals to provide a consistent and coordinated service.

You will organise and lead monthly person-centred review meetings for the people you are responsible for, in conjunction with their wider care team, ensuing that the service is enabling people to maintain and improve their mental health/physical wellbeing and is developing their capacity for independence. You will ensure that residents enjoy a positive lifestyle, which includes opportunities for personal development and meaningful activity based on their strengths and interests.

When on duty you will take responsibility for leading the shift and deploying support workers, ensuring that the service is well organized and is delivered safely and effectively in accordance with CQC standards and agency requirements. You will also take overall responsibility for the service in the absence of the Registered Manager, carrying out health and safety checks and quality audits. You will provide excellent customer care and proactively communicate with stakeholders in respect of risk management and the care and welfare of the people we support. You will have a strong ethical duty of care and a commitment to safeguarding vulnerable individuals.

This post will really suit you if you are seeking the opportunity to use your clinical skills whilst fostering meaningful, therapeutic relationships with service users and enabling them to move on and make progress to recovery. You will also enjoy positive, professional relationships with the multi-disciplinary team.

Qualities Required
Applicants will be able to demonstrate warmth, compassion and unconditional positive regard for the people we support and will be able to develop trusting relationships based on empathy and respect. You will have the skills and personal qualities to be able to engage people in meaningful planning and therapeutic activities. You will be expected to work collaboratively and professionally with the people we support, their families and mental health professionals/agencies.

You will need an up-to-date understanding of the recovery approach and recovery principles as well as mental health legislation, services and interventions. You will demonstrate a good knowledge of the MHA, MCA, DOLs and the care standards. You will have the knowledge and skills to ensure the safe management and administration of medicines.

You will be hard working, resilient and reflective with the ability to accept supervision and be accountable for your own practice. Good written and verbal communication skills are essential along with the practical skills required to plan and organise care and support delivery. You will be required to work on a rota system.

You will have at least three years experience of providing care and support to people with mental health needs, two of which must include a minimum of two years experience in a managerial position and supervising staff.

Good written and verbal communication skills are essential as is the ability to organize your own time effectively and manage professional relationships. A commitment to your own continuous professional development is essential. In return we will support you to access training and to keep abreast of current thinking and evidence-based practice in mental health recovery and rehabilitation.

Application Instructions:

Download the full job description and application form below, print a copy and post to us (applications which are completed by typing can be emailed to us at

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Completed Application Forms must be submitted to our Head Office address (below) or emailed ( to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road, Stockport, SK1 3TS.