Service Manager (Job Ref: 23048)

Position Categories: Full Time, Homelessness, Learning Disability, Mental Health, new, Other, Yorkshire and Humber

Location: Scunthorpe, Lincolnshire

Salary: Up to £31,077 pa based on experience and qualifications

Closing Date: 04 September 2018

Other Job Ref Numbers: 23048RED, 23048JCP, 23048GWO, 23048CRJ

Short Job Description:

Creative Support is a national not-for-profit organisation working in partnership with North Lincolnshire Council to provide Community Housing Related support to individuals with a range of needs including learning disabilities, mental health, a history of drug and alcohol misuse, people who are homeless, ex service personnel, ex-offenders and people in need of budgeting assistance.

The Community Housing Related Support team provides support to 475 people across North Lincolnshire from our office in Scunthorpe.

The post holder will effectively lead and coordinate a large Community Housing Related Support Service in Scunthorpe. To ensure that the service meets its contractual specifications, maintain excellent records, and ensure that positive outcomes are demonstrated to support people requiring tenancy related support to overcome their issues and develop the life skills to enable them to regain independence.

The post holder will have experience of
• Effective operational management
• Robust staff performance management
• Effective contract management and contract monitoring to the satisfaction of the purchasers and stakeholders
• Maintenance of a high standard service, cultural openness and continuous improvement
• Effective management of internal and external quality standards
• Services which are demonstrably delivered in accordance with the values and principles of Creative Support
• Maintenance of a high standard of staff morale, commitment and professionalism
• Active involvement of service users and carers
• Positive contribution to further service development in the area

The post holder will develop and maintain effective partnership working with other community/service user groups across the North Lincolnshire area to develop and maintain collaborative links with local agencies and community groups. To support service users to enhance their quality of life and to enjoy opportunities for personal development, access to universal services and social inclusion within the wider community.

Our range of benefits to ensure job satisfaction includes:

• Free life assurance
• Pension with company contribution
• A range of employee discounts

Creative Support is an equal opportunities employer and is committed to delivering local high quality care through a well-established and supported local work force.

Application Instructions:

Download the full job description and application form below, print a copy and post to us (applications which are completed by typing can be emailed to us at

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Completed Application Forms must be submitted to our Head Office address (below) or emailed ( to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road, Stockport, SK1 3TS.