Team Leader – IT Support Team (Job Ref: 24496)

Position Categories: Full Time, new, North West, Office Based, Part Time

Location: Stockport

Salary: Up to £29,343 per annum based on experience

Closing Date: 22 August 2018

Other Job Ref Numbers: 24496RED, 24496JCP, 24496GWO, 24496CRJ

Short Job Description:

We require a competent and suitably experienced individual to lead our internal IT Support Team and manage our IT help desk function. You will manage a small team which provides a range of hardware and software support services across Head Office and our wider organisation. You will ensure the provision of an efficient and responsive IT help desk which meets the needs of internal customers. You will motivate and supervise the IT support team to provide high quality advice and training, effective support and timely responses to any IT related prrolems. You will also be responsible for purchasing IT goods and services, ensuring value for money and timely delivery.

You will have significant, relevant experience of working in an IT support role and of responding effectively to a wide range of hardware and software needs and issues. You will be able to demonstrate a good knowledge and competence in:
• IT and business systems
• Personal computer hardware architecture
• Windows based software and MS Office applications

The ability to identify, diagnose and resolve hardware and software faults/problems using a systematic approach is essential. You will preferably hold a first degree/postgraduate qualification and possess a relevant IT related qualification. You will need to demonstrate a strong commitment to on-going professional development for yourself and your team.

In order to fulfil this challenging and varied role you will need to be professional, proactive, well organised and able to work efficiently to achieve deadlines. You will be an effective communicator with good report writing and data management skills. You must be assertive, discreet and personable as a key member of our Head Office management team. The ability to motivate and supervise staff and manage their performance effectively is essential.

This position will involve a flexible and responsive approach to work, including occasional evening and weekend work to implement specific projects. This position offers many interesting and varied challenges as well as opportunities for continued personal and professional development. We anticipate investing in your on-going training and CPD. All applicants should be able to demonstrate a strong and genuine interest in our activities and charitable ethos. You will need to be committed to the provision of safe, high quality person-centred social care and the safeguarding of vulnerable service users.

Creative Support is a dynamic organisation with charitable status providing supported housing and a range of personalised care and support services for older people, people with mental health needs, learning disabilities, autism and physical disabilities. Our pleasant and friendly Head Office is based in the centre of Stockport close to Manchester and enjoys excellent public transport links. For an informal discussion about the role please contact our Chief Executive, by email

Application Instructions:

Download the full job description and application form below, print a copy and post to us (applications which are completed by typing can be emailed to us at

It's important for you to read the full job description so that you can complete your application form with details relevant to the position. Make sure you read our Recruitment FAQs before sending in your application form.

Completed Application Forms must be submitted to our Head Office address (below) or emailed ( to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road, Stockport, SK1 3TS.