Rent Recovery and Welfare Rights Officer (Job Ref: 21406)

Position Categories: Full Time, new, North West, Office Based

Location: Stockport

Salary: Up to £23,317 per annum depending on experience and qualifications

Closing Date: 24 July 2018

Other Job Ref Numbers: 21406JCP, 21406GWO, 21406RED

Short Job Description:

Creative Support is a national not for profit organisation providing housing and support to individuals with a wide range of needs. We are looking to recruit a highly motivated Client Finance Officer to our Housing and Welfare Rights Team based in Stockport.

The Supported Housing and Welfare Rights Team provide a warm, friendly and responsive service to all clients supported by Creative Support offering support and guidance to clients, staff and partner agencies on matters relating to tenancies, housing law, welfare benefits advice and budgeting.

Creative Support own and manage a portfolio of supported accommodation across the country for the purpose of enabling vulnerable adults with different needs to maintain a tenancy within the community. Rent Recovery and Welfare Rights Officers contribute to Creative Support’s business success through effective income maximisation and arrears recovery within this accommodation.
You will be responsible for a caseload of rent accounts for tenants residing in our supported accommodation, managing the rental income for these accounts and preventing tenants from falling into arrears and that where this happens we take prompt, appropriate action to resolve these cases. You should be motivated, organised and able to meet deadlines. You will be friendly, approachable and confident and able to communicate clearly with clients, staff and other partner agencies. You should not be averse to dealing with sometimes challenging and / or emotional cases and will demonstrate professionalism and empathy as necessary.

You will ideally have some knowledge of the current Housing Benefit system and the future proposals for the future funding of supported housing. You will need to be self-motivated with a keen interest in rules and regulations and how we can use this knowledge to better maximise Creative Support’s income from its housing stock.

Creative Support is an equal opportunities employer and is committed to delivering high quality care through a diverse, well trained and supported local work force.

For an informal discussion about the role please contact Catherine Reilly-Cooper, Housing Team Manager on 0161 238 7654.

Application Instructions:

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Completed Application Forms must be submitted to our Head Office address (below) or emailed ( to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road, Stockport, SK1 3TS.