Complaints Coordinator (Job Ref: 20637)

Position Categories: Full Time, new, North West, Office Based

Location: Stockport Town Centre

Salary: Up to £20,431pa based on experience

Closing Date: 19 January 2018

Other Job Ref Numbers: 20637JCP, 20637GWO, 20637RED

Short Job Description:

Are you committed to ensuring the best quality of customer care for a successful not for profit company in the social care sector?

Creative Support is a busy and dynamic national charity with a track record in providing high quality, person centred support services in over 60 Local Authorities.

We are seeking a well organised individual with a passion for quality in the delivery of social care services within our Stockport town centre based Head Office. You will be responsible for investigating complaints and completing written reports including the monitoring of any action plans. You must demonstrate an eye for detail and report writing skills as well as listening, interviewing and communication skills. We are looking for a candidate with an energetic and solution focused approach, with excellent interdepartmental working and partnership skills.

A relevant social care professional qualification is desirable however relevant experience in customer care, communication and conflict resolution is preferred and you must be willing to travel nationally.

We do not accept CVs as a form of application, applicants must submit a completed Creative Support application form which can be requested or downloaded via the listed methods. You may attach a CV if you wish to support your application but CVs alone will not be accepted. An enhanced DBS check is required, which Creative Support pays for. Creative Support is not a recruitment sourcing agency; all employees are directly employed by us. We do not accept contact from recruitment candidate sourcing/advertising agencies.

Application Instructions:

Download the full job description and application form below, print a copy and post to us (applications which are completed by typing can be emailed to us at

It's important for you to read the full job description so that you can complete your application form with details relevant to the position. Make sure you read our Recruitment FAQs before sending in your application form.

Completed Application Forms must be submitted to our Head Office address (below) or emailed ( to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.

Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road, Stockport, SK1 3TS.