Keep your essential training up to date

The following courses make up the essential training for all support workers, along with how often these need to be updated in order to maintain standards of care.

Emergency First Aid in the Workplace – Initial classroom session, to be updated every 3 years by classroom or e-learning.

Fire Safety Awareness – Initial training to be delivered by e-learning and full annual fire drills in the service to maintain competence.

Food Safety in Catering (Level 2 Award) – Initial training to be delivered by e-learning or classroom (classroom recommended, particularly if the staff members’ job role has a large percentage of food handling). Update every 3 years by e-learning. This training is coupled with Infection Control; both are delivered in the classroom on the same day.

Health and Safety – Initial training by e-learning or classroom. No update required, but recommended every 3 years.

Infection Control – Initial training by classroom or e-learning. No update required but recommended every 3 years.  This training is coupled with Food Safety in Catering; both are delivered in the classroom on the same day.

Information Governance – Delivered as classroom based training during Induction for all staff. Update recommended every 3 years.  E-learning is available for all staff.

Medication Administration – Requires an initial classroom session and minimum of 3 recorded, successful observations before being deemed competent to administer. Annual, recorded, successful observations of practice in the work place are necessary to maintain competence. Observations should be recorded and evidence kept in the staff members’ supervision file.

Update required every 3 years, but staff must be aware of their local policies as they may differ slightly due to local authority contract requirements.

Mental Capacity Act & Deprivation of Liberties Safeguards (DoLS) – Initial classroom training for all staff. The criteria for national minimum occupational standards are taught in the 3 day classroom Induction within safeguarding. All staff new to the organisation attend the 3 day induction. Stand-alone courses for MCA and DoLS are available on request and run regularly throughout the year in all regions.  No specific update required, but this can be booked as a refresher course at any point, as needed.

Moving and Handling – Initial classroom session, recommended to be updated every 2 years by e-learning.

Safeguarding of Vulnerable Adults and Children – Initial classroom session, recommended to be updated every year by e-learning.

Understanding Values – Initial classroom based training during Induction for all staff. Maintain with annual observations.

Staff ONLY need to complete training which is relevant to their role, e.g. if they do not deal with medication they do not need meds training, if they do not handle food they do not need food hygiene training.

The primary method of training delivery for all bank staff will be e-learning, however if there are any concerns or issues regarding this, classroom-based training is always made available.

Care Certificate – Frequently Asked Questions

A staff member completed the induction in 2016, but left the company and has only just come back. Do I need to book them on the Care Certificate.No.
My new staff members have a Diploma, do they need to do the Care Certificate?Use the self-assessment tool to determine what parts are required.
I am a bank staff, do I need to do the Care Certificate?Only staff new to health and social care who have not completed an induction will complete the care certificate. If you are unsure you could use the self-assessment tool on our website:
I am bank staff, do I need to attend the 3 days of classroom training?Yes.
I have a TUPE staff who has done the Care Certificate with their previous employer, do they need to do it with Creative Support?No. The Certificate is a national standard and designed to be portable… think of it as a ‘passport to care’
Will all new staff be registered on the Certificate by Head Office?All new staff who are new to health and social care…Yes, those that require it will be registered by Head Office. Training will link in with HR to ensure this happens.
How will this feed into the probation process?The Care Certificate is the replacement for the Common Induction Standards and should be treated the same way. It needs to be completed within 12 weeks of registration, which should lead up to the MPR. Then they need to implement what they learn in the period between MPR and EPR. The forms will be changed to reflect this.
How do the staff get their Certificate?When staff get to the end of the care certificate e-learning programme there is an option to download their certificate and print it off. We suggest that you save it electronically as well as printing it. We also suggest that managers in the services set up a folder for each individual staff member in which they keep electronic versions of any paperwork (including PDF certificates) for each staff member. This can be easily accessed during inspections.
How will we know when staff have completed a Care Certificate module – apart from when they tell us?The training team will be able to look at staff Care Certificate record to identify where they are up to.
What about none-care staff?They should be booked onto the 3 day Induction and Manual Handling. Not the Care Certificate.
Is the Induction separate part to the Care Certificate?Yes, they are two separate things. The Care Certificate is the replacement for Common Induction Standards. The 3 Day extra sessions are our organisation’s added value good practice sessions that we require all our new staff to complete.
Do I book staff onto the Care Certificate using an Internal Training Application Form?No. New staff will be booked onto the Care Certificate by Head Office. If you have staff that you think need to complete this but are not new – use the self-assessment tool on the website, or contact the Training Team.
A few members of my team are not confident using computers. How are they going to be able to do the course? Paper versions are available which can be downloaded from our website:
If the new starter is not booked onto the 3 Day Induction training until 1 or 2 months of his/her employment, can s/he start doing the online Care Certificate before? The new starter will be booked onto the Care Certificate by Head Office once we receive the Qualification form and once registered they will be able to start it.
If my staff are part-time, will the time for completion be pro-rated?No.