About Us

Frequently Asked Questions (FAQ)

What room is my training being delivered in?
All delegates receive confirmation of their training by email. Emails can be sent directly to you if we have your email address. Your Manager will also receive a copy of the email. The email details the title of the course, the date and time the course is due to take place and the location. If the training is at Head Office it will also tell you which room the training is due to take place.

How do I access my e-learning course?

Once you have successfully applied for an e-learning course, you will be informed of this by the standard confirmation e-mail.
You will then receive an e-mail the day prior to the course start date which will give you a website address to go to and login details to login with to allow you to access the course.

I’ve filled out an application form but I haven’t heard anything – am I booked on the training?
All delegates receive confirmation of their training by email. If your application is declined you will also receive an email. Emails can be sent directly to you if we have your email address.  If you have not received any emails then you should assume you are not booked on the training and re-apply in the usual way.

My email confirmation is going to the wrong service – I’m not there any more.
Firstly, if you have changed services you will need to complete a change of information form from the Personnel Department.  We can change your own email address but unfortunately Training can’t change the project you are linked to.

What if I can’t attend training on the day?
Firstly, you will need to let us know (the sooner the better).  You will also need to let your project know as they will be charged for the place.  You will be expected to give us a reason for non-attendance which will be input into the database.

What happens if I turn up late for training?
If you are going to arrive after 10am – no matter what the reason, it will be highly unlikely that you will be admitted into the training.  Training starts promptly at 9.30am and by 10am a significant amount of information will have been covered.
You may be able to claim your travel expenses for it – you must go to the Finance Department.  You should also let your project know at the earliest opportunity as they will be charged for the place.

Can I claim all expenses for the training day?
Yes, if authorized by your Manager.

Is lunch provided for training courses?
No, we do not provide lunch for any training courses although liquid refreshments are available in all training rooms.  However, there is a café within the building that you may utilize.

How much notice do I have to give if I am cancelling my place on a course?
If you give us a minimum of two weeks notice then the project will not be charged.  Any notice less than two weeks will be charged the full cost of the place.

Is there any parking near Head Office?
There are a number of car parks on Dale Street – Piccadilly Basin (£6) which is nearest but there are a number of cheaper ones on Hilton Street/Tariff Street.

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