If something isn’t right we want to know about it so we can try and put it right.

Creative Support aims to provide excellent services which meet the needs of our service users and tenants. We are committed to reaching the highest standards of customer care and in order to achieve this, we are constantly seeking feedback from service users and tenants, their families, purchasers and other agencies. We are always grateful for suggestions as to how we may improve our services and we view complaints positively as a means of being able to identify and correct any failings in the services we provide.

If you wish to discuss a complaint or concern with a member of staff please contact Jeanette Park, Complaints Officer, on 0161 236 0829. A copy of Creative Support’s Complaints & Compliments Policy and an easier read version are available below for your information.

Complaints Policy 
Easy Read Complaints Policy 2018

We would like to thank you for raising your concerns and giving us the opportunity to investigate and act upon these

Cofidentiality and Privacy

The complaints form below uses a system provided to us by The system is fully encrypted using a technology called SSL. This means that when you fill out the form and submit it, the information is sent and kept in a secure manner and will remain confidential.

Only authorised Creative Support personnel will be able to view the information sent via this form.