Creative Academy training report shows highest overall satisfaction rate to date

Creative Academy, the dedicated training arm of Creative Support have just released their 2016-2017 staff training questionnaire report, showing an overall satisfaction rate of over 80 per cent.

Creative Academy strives to deliver inspirational and creative training opportunities for Creative Support staff members, service users and external organisations such as the Manchester Police, the University of Manchester and a variety of health care providers.

In order to ensure the effectiveness of training sessions, staff members and service users are involved in the review, development and appraisal of the training process.

This questionnaire endeavours to ensure that the standards of training and specialised workshops being delivered are meeting the needs of the learners and service users.

Ray Corry, Head of Learning and Development at Creative Support said:

“It is essential that our staff members are equipped with the right information to perform to their full potential.

“Our customer feedback enables us to enhance our diverse training provision.

“In response to consultations, we have recently added Computer Skills courses and more specialised training for our staff.

“We are also currently piloting a new Leadership programme, which we aim to keep developing throughout the next year.”

Anna Lunts, Chief Executive at Creative Support, commented:

“Whilst there are some points which give us an insight into areas for improvement, I was very encouraged by the overall level of satisfaction.

“Our staff members consistently rate our training highly, which confirms that Creative Support offers a much higher level of training provision than many of our competitors”.

A likert scale was used on the questionnaire to rate the effectiveness of the following five key aspects:

  • Training application process
  • Design, material and meeting learner needs
  • Professional practise
  • Impact on service users
  • Manager’s support

Satisfaction rates for the areas ranged between 75.4% and 93%. The overall mean satisfaction rate was 83.86%, which was slightly higher than last year’s mean satisfaction rate of 81.1%.

Leigh Fielding, Quality Enhancement Lead at the Learning & Development team, talks about her vision and aims for Creative Academy in 2017, following the success of the report results:

“As a learning organisation our aim is to continually enhance our knowledge, skills, practice and behaviour.

“The more effective the learning, the better the service, and based on the evidence, it is clear that Creative Academy already provides a good level of education.

“We want to inspire staff, support their lifelong learning and enhance their experience of training.

“We will continue to evolve and develop as a learning community”.


Download the full 2016 – 2017 report here









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