Staff Profile – Ray, Training and Development Manager

Ray started his career in care in 1992, as a care assistant. He has worked in elderly care, dementia care, with young people, and with people with mental health needs and learning disabilities. He gradually progressed into management roles and looked to develop his career further. Whilst working as Care Manager in a large nursing home he did his BSc in Clinical Science, in 1999, and the Assessor Award, in 2000.

Ray decided he wanted a career change so got more involved in training. He started at Creative Support in 2004 as an NVQ assessor and the Training Coordinator. Over the past 4 years he has gradually got more involved in the corporate side of training and has achieved his Assessor Award Update, Internal Verifier’s Award and the NVQ IV in learning and development.

‘I was promoted to the role of Training and Development Manager in March 2008. In this role I:

  • Advise, support and coordinate training in relation to national domiciliary care standards. I work with Creative Support’s managers in all the geographical areas we cover, to ensure we are meeting the required standards.
  • Build up relationships with the Training Partnerships (government bodies who access funding for training for care staff) in all the regions we work in, to provide our staff with even greater training opportunities.
  • Oversee the corporate training calendar to make sure our internal training meets national legal requirements and standards.
  • Personally deliver a range of training including: promoting healthy lifestyles, personal care, dementia awareness, elder abuse and safeguarding vulnerable adults, duty of care and accountability and infection control.

My role is very fulfilling as Creative Support is highly focused on staff training, as a skilled and knowledgeable workforce leads to high quality services and better lives for our service users.

Ever since starting with Creative Support, I have received fantastic professional support and have been given every opportunity to develop my knowledge and skills and progress my career within the organisation.

I feel that Creative Support is incredibly service user focused and that we also support our staff to reach their full potential. As a non-profit we do not have to focus solely on targets and can therefore look at our service user and staff needs more holistically.

Since I first started working in social care, the way that service users are supported has changed dramatically. In the past, service users were treated as patients and the care industry focused on their illness and treatment, rather than their abilities. Now we look to enable service users to live fuller, more independent lives; we empower them to direct their individual care needs and advocate and encourage social inclusion. I see Creative Support at the forefront of this change.’



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